Refund policy

Returns
Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund, exchange or store credit.

To be eligible for a return, your item must be unused & unopened (except where a warrantable condition exists) and in the same condition that you received it. It must be in the original packaging. 

We cannot accept returns for Special order items. Almost everything except Streat's Garage Merchandise and Oils, Filters and Cleaners are special order items and cannot be refunded or exchanged due to wrong fitment or change of mind. Make sure you select the correct item to suit your bike. Call us to verify if needed. We do not refund or exchange if you purchased the incorrect item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Getting your item back to us
To return your product, you can do so by bringing it in to our store in person, or you can post your product to: Shop 3, 173 Avoca Road, Bundaberg QLD 4670, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges
We do not offer exchanges. Make sure you select the correct item to suit your bike. Call us to verify if needed. We do not refund or exchange if you purchased the incorrect item.

Refunds
Once your return is received and inspected, you will receive an email confirming receipt of your returned item. We will also advise the approval or rejection of your refund.

If you are approved, your refund will be processed immediately and a credit will be applied to your original method of payment. We will process your refund within 3 business days of receiving your returned item. The time taken for you to receive the funds will depend on your method of payment, but our staff will do their best to ensure refunds are processed as quickly as possible from our end.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. You may also wish to login to your PayPal account if you used this method of payment, or any other online payment platform, and check your recent transactions list.
 
If you have done these steps and you still have not received your refund yet, please contact us at streaty@streatsgarage.com.au and we’ll be happy to give you an update on the status of your refund.

Clearance items
Only regular full priced items may be refunded. Clearance items that are marked down in price are considered final sale and cannot be refunded (except where a warrantable condition exists).